May 6, 1999

I wanted to share my experience in dealing with Beaverstate Dental. I had researched several brands of dental units to equip my new facility.  There was a significant price difference between brands and I wondered why. All units had very similar functions and basic components. There was no substantial difference in the guts of the units. I concluded what makes the top name brands so expensive are an army of sales reps, a bloated advertising budget and an abundance of well paid management staff.

I have owned A-dec units four years. They were expensive to purchase and still needed a fair amount of maintenance over a ten year time period. I was impressed by a simplified design concept in the Beaverstate unit, thus easier maintenance. We know all brands need maintenance!

Beaverstate delivers these products at a very reasonable price. I believe because they have watched their overhead. This is a lesson we dentists could learn from.

What became a wonderful surprise for me was the “knock your socks off’ customer service after the purchase. I cannot tell you how many times I have called the 800 number with what seemed like dumb questions about how my units work. I always received great service and information from Beaverstate, in particular from you and Rick. You have both been great!

My recommendation for anyone considering an equipment purchase is to buy from Beaverstate and receive a great product at a very reasonable price versus paying twice as much for the traditional name brands. The customer service is the finest around from Beaverstate.

Thanks for your fine products and great customer service after the purchase.

Dr. D.R.J. DDS - Raleigh, NC