November 8, 2002

I just wanted to drop you a note regarding our outstanding satisfaction with your product. I must tell you that I had tremendous trepidation about ordering ten dental units from a company that I was not familiar with and did not have any ‘track record’ yet.

Roger Constantino, our Benco representative, felt strongly that yours was a quality product, and I trusted him with this decision. We have been in our new facility approximately six months now. In that time we have had a chance to really put your dental units to the test. I must tell you that the transition into our new facility was it lot easier due to the fact that all of the dental units worked so well from day one. As you know, there were a couple of minor issues with the hoses and third handpiece set-up that we did not want on the units.

Beaverstate went ‘beyond the call’ with providing the support that Benco needed to correct the issues in a timely manner. (Even over-nighting the necessary parts at no charge. I realized that shipping the parts overnight cost Beaverstate more than the parts themselves.) In my experience with many different dental units over the years, I believe yours is the finest I have worked with. We are considering some expansion in our second office in the near future and will definitely be in contact with you to discuss our needs at that time. In conclusion, I must thank you for your help in all of this. Your overseeing from ordering, to delivery, to set up and customizing was greatly appreciated. Please feel free to give my name as a reference (or bring someone by the office), should the need arise.

Sincerely,

Dr. H.L.M., DDS - Philadelphia, PA